WhatsApp Quick Reply: How to Send Quick Reply WhatsApp Messages

Sourabh Upreti
Sourabh Upreti
April 17, 2023

Well, fear not! It's time to give your thumbs a break and learn about WhatsApp's quick reply feature. 🙌

No longer will you have to spend your precious time typing out "Your order is on it's way" or "Our agent will get in touch with you soon" for the umpteenth time. With a quick reply, you can send those messages with just a couple of taps. It's like having a personal assistant who's always on call to handle your most mundane messages.

So, let's dive into this article on how to use WhatsApp's quick reply feature, and let's make your customer service a lot more efficient!😉

What is a WhatsApp Business quick reply?

WhatsApp Quick Reply is an advanced customer service feature designed to help businesses quickly and easily respond to common inquiries.

By pre-writing some key messages and storing them in the app, you can quickly reply to common questions without having to manually type out an answer each time. Yes, goodbye to typing the same thing over and over again.

This helps increase the speed of conversations, reducing response times and improving the overall customer experience.

Quick reply messages have got your back when it comes to dishing out consistent info on all things important, like product updates, refund policies, shipping estimates, and those questions that keep popping up.

For instance, a business may have a few quick replies pre-written about their delivery policy which will provide customers with instant answers once selected from the list of quick replies within WhatsApp features.

Plus, you can pair these nifty template messages with other automated bots or messaging tools for added adaptability and personalization when addressing diverse customer support needs. With WhatsApp Quick Reply in your arsenal, you'll be delivering prompt, valuable information to your customers like never before.

How to set ‘Quick Replies’?

Setting up quick reply messages for WhatsApp Business profiles is simple and takes a couple of minutes. 

WhatsApp provides two primary options for setting up quick replies:

  • If you are a single user managing your own account, you can use the straightforward WhatsApp Business app.

  • If you have a team managing one number, then the best choice is to start using the more powerful WhatsApp Business API.

The advantages of using the API rapidly become apparent: it's intended for business use by multiple members of a team, enabling them to manage one number from multiple devices. 

Additionally, with its generous allowance of 50 possible quick replies at any given time, it allows businesses further scope for streamlining customer service and ensuring that customers' queries are rapidly being addressed.

All in all, when considering how best to make full use of available features on WhatsApp Business, choosing the appropriate interface should be based on what best suits the size and needs of your business.

Here's how you can set up "Quick Reply" template messages for WhatsApp Business,

1. Launch WhatsApp Business and navigate to Three dots.


2. Access the Business Tools section and select Quick Replies.


3. Click on Add, then Enter to compose your custom message.

4. Create a keyboard shortcut for your preferred quick reply by tapping Shortcut.


5. Add up to three keywords by choosing Add a keyword and Save the changes.

That's it, you can now use quick replies when responding to customer inquiries. To use them, simply type the keyboard shortcut or keyword into the chat field.

How To Use ‘Quick Replies’ Message Template?

Before this step, ensure that you've set up "Quick Replies" for WhatsApp Business with all the keywords and shortcuts. You can also add up to three additional keywords for quick replies by tapping on Add keyword.

Once done, you can use the feature by following these steps,

  1. Open a chat: Go to the main chat screen and open a conversation with the customer you want to send a 'Quick Reply' to.

  2. Access 'Quick Replies': To access your saved 'Quick Replies', type the "/" symbol on the message input field, followed by the keyboard shortcut you created for the desired quick reply. For example, if you've created a shortcut called "greetings," type "/greetings" in the input field.

  3. Select the 'Quick Reply': As you type the shortcut, a list of matching 'Quick Replies' will appear above the input field. Tap on the appropriate 'Quick Reply' to insert it into the input field.

  4. Edit the message (optional): If necessary, you can edit the 'Quick Reply' message before sending it. This could include personalizing the message with the customer's name or adding additional information relevant to the conversation.

  5. Send the 'Quick Reply': Once you're satisfied with the message, tap the send button to deliver the 'Quick Reply' to your customer.

Examples of WhatsApp Quick Replies

Here are multiple examples of custom quick reply templates that you can use in your business to provide quick responses: 

Welcome messages

  1. Hello {customer name}, thanks for reaching out. How may we assist you today?

  2. Hey there! Thanks for stopping by our store. We've got your message, and a team member will be in touch with you shortly.

  3. Greetings! It's great to have you with us. What can we help you with?

Operating hours

  1. Our availability is from {time} to {time}. Feel free to visit our store or contact our customer support at this number.

  2. Our store operates from 10 am to 9 pm. We look forward to seeing you there!

  3. We're currently unavailable. Our online support hours are from {time} to {time}. Kindly leave a message, and our team will respond as soon as possible.

Delayed response messages

  1. Hello {customer name}, thank you for contacting us. Our agents are currently occupied, and we require some additional time to respond. We aim to get back to you within {time span}. We appreciate your patience!

  2. Thanks for your patience! We have been swamped with messages recently, which has caused a delay in our response. We apologize for the wait. How can we assist you?

Technical difficulties

  1. We're presently experiencing technical issues; rest assured, our team is working hard to resolve them! We apologize for any inconvenience.

  2. The technical problem has been resolved. Thank you for your understanding.

Requesting reviews from satisfied customers

  1. Pleased with our customer support? We'd appreciate it if you could take a few minutes to review your experience with our team.

  2. Did you enjoy your recent visit to our store? We'd love to hear your thoughts on your shopping experience. Leave us a quick review to let us know what went well.

Benefits of WhatsApp Quick Reply

Now you know how to leverage quick replies for your Business. now here are the benefits of using it:

1. Speed Demon

As we mentioned above, WhatsApp Quick Reply is your savior when it comes to responding to customers quickly.

This feature enables your team to send pre-written responses in a flash, minimizing response time and keeping customers happy.

Gone are the days of repetitive typing; instead, you'll be able to focus on keeping your customer interactions efficient and your inbox manageable.

2. Consistency, Please

Delivering consistent information is crucial for building trust and brand loyalty. With WhatsApp Quick Reply, you can ensure that customers receive the same accurate details every time they contact your business.

By streamlining your messaging, you'll create a reliable experience that reinforces your brand's credibility and keeps customers confident in your services.

3. Time is Money

Being a Shopify owner, you have lots of things on your plate. From managing inventory and customer service inquiries to marketing campaigns and product launches, the list can seem never-ending. To help you keep up with all your tasks, Quick Reply on WhatsApp can be a great asset.

By significantly reducing the time spent typing out manual responses, you can allocate those extra minutes (or even hours) to more critical tasks. This boost in productivity can lead to improvements in other areas of your business, making the most of your valuable time.

4. Flex Your Flexibility

WhatsApp Quick Reply isn't just a standalone feature; it's also designed to work seamlessly with other messaging tools and chatbots.

This integration provides a powerful and adaptable combination that allows you to handle a wide variety of customer support needs. By customizing your communication approach, you'll be able to better address each customer's unique concerns and ensure a personalized, top-notch experience.

5. Happy Customers, Happy Life

Providing a swift and satisfying customer experience is key to retaining clients and generating repeat business. When customers receive the information they need quickly and efficiently through WhatsApp Quick Reply, they'll undoubtedly be impressed with your service.

This seamless experience encourages customer loyalty and increases the chances of positive word-of-mouth marketing, ultimately boosting your bottom line.

Turn Your WhatsApp into a Revenue Generation Machine

Though Quick Reply can be a life savior for instantly responding to customers, you have to respond manually to every single message. But what if there’s a way to automate the process and you can focus on more important tasks?

With BiteSpeed, you can turn your customers’ messages into leads—and bring in more revenue for your business. All starts with a WhatsApp chatbot or other opt-in tools that allow your customers to opt-in to receive automated messages from your business.

Then, you can set up a script for the chatbot that automatically replies to customers’ messages with pre-written responses and relevant content. Thus, you can build trust with new leads and boost sales at the same time. b

You can send them discounts and offers to encourage them to buy from your store. Even if they abandon their cart, you can ask the reason and then send them a discount code to complete their purchase. And guess what? It all happens, without even lifting a finger.

bitespeed discount codes

Once they become your customer, you can ask them to share reviews, cross-sell to them and generate more sales. With all the features you need from making a sale to retaining your customer, BiteSpeed has its all. But hold up, there's more to it with BiteSpeed.

In mere minutes, you'll unlock a world of features designed to help you collect even more value from your current customers. 

Curious to discover all the juicy details? Book a no-pressure demo with us, and we'll spill the beans on how to rocket your business forward using turbocharged tactics. When do you want this demo? Umm…right now?

Are you tired of typing out the same responses to messages on WhatsApp over and over again?

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