Live chat apps are quickly becoming an essential part of running a successful ecommerce store. They provide an invaluable service to customers by allowing them to get quick, real-time responses to their questions and allow businesses to track customer satisfaction and make changes to their customer service strategies. In this article, we will discuss the best live chat apps for Shopify and how they can help you provide great customer service. We will also provide a comparison of their features and pricing to help you decide which one is right for you. So, let's get started
Tidio LLC
4.7
Tidio is a top-rated platform for small and medium businesses to grow sales through outstanding customer service. Tido makes customer experience your competitive advantage by managing all your customer messages in one place and supporting chatbots that increase revenue, and immediately answering the most common questions of your customers.
tawk.to
4.3
Tawk.to monitor and chat with the visitors on your website, respond to support tickets, organize contacts and create a help center to empower customers to help themselves. The tawk.to Live Chat app makes it easy to monitor and chat with visitors on your Shopify site.
ShopMessage
4.2
ShopMessage’s marketing platform for Facebook Messenger gets direct access to the 1 billion people and lets you start conversations that drive millions in extra revenue. ShopMessage, which is trusted by 12,000 brands and counting, enables interactive conversations with campaigns sent to specific audience segments and allows you to earn up to 10x more revenue per subscriber than email.
Autoketing
4.6
Facebook Chat Box ‑ Messenger allows customers to send messages to your Facebook page and help you retain conversations for marketing on Messenger platforms. It shows detailed notifications about the status of your order. This helps your customers keep track of order details such as price, color, size, destination, etc
Reamaze
4.7
Reamaze is the best customer service helpdesk that provides a shared inbox for your entire team to manage customer conversations, help customers and boost sales using live chat support, and chatbot platform for eCommerce businesses on Shopify & Shopify +. Reamaze is trusted by thousands of merchants in over 100+ countries.
JivoChat
4.5
Jivochat connects businesses with customers by building an excellent support service through messengers. Trusted by 200 k+ businesses, Jivo brings all the contact channels to one location: live chat, social media, messengers, and phone calls and engage with clients using their preferred channel.
NexusMedia OÜ
4.7
Messenger: Pro offers automated cart recovery and marketing campaigns to reduce cart abandonment and increase sales by reaching out to customers who have left your store. Messenger: Pro also sends order confirmation and order fulfillment messages to increase customer loyalty, expand your audience, and generate more sales through Messenger Coupon Marketing.
Formilla.com
5.0
Formilla is a user experience platform for sales, marketing, and support teams that offers real-time chat and chatbots to increase sales and improve support. Formilla generates sales leads and increases customer engagement via automated chatbots, emails, and live chat. Formilla is trusted by 12,000 businesses to assist their customers and is rated 5 stars for live chat software with unparalleled customer service.
Roger Wilco LLC
4.8
Chatra provides live chat, chatbots, email & social messaging for businesses to answer questions, solve problems, and increase conversions. Add live chat to your website and talk with your website visitors in real-time, manage messages from one multichannel dashboard or use messenger mode and reply to messages at your own pace.
Gorgias
4.4
Gorgias convert more shoppers, and retains them longer with exceptional customer service. Gorgias is the eCommerce helpdesk that turns your customer service into a profit center and accelerates growth through happier customers. Gorgias centralizes all your support tickets in one place and automates repetitive tasks to spend more time where it counts for fast-growing e-commerce merchants
Richpanel Inc
5.0
Richplane resolves 50% of your support tickets without involving agents gains customer loyalty with a hassle-free customer experience and turns customer service into a revenue channel. Richplane works with your entire e-commerce stack by connecting it with leading DTC apps ranging from email automation to returns management.
xSellco Ltd
4.8
eDesk is the customer service help desk software that unifies all your queries, orders, and customer info into one single view. Deliver stunningly fast support across all channels and leverage customer intelligence to drive loyalty, repurchase, and sustainable growth, with eDesk.
Shark Byte, Inc
4.5
HelpCenter is an intuitive, easy-to-set-up and use customer service software for e-commerce to make your interactions with customers more effective. Helpcenter enables FAQ builder, Livechat & AI Chatbot, Help Desk ticketing system & Tabs to improve customer experience. Helpdesk also manages inquiries from multiple channels: email, chat, or FB Messenger - all in a single place.
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POWR.io
4.6
POWR creates beautiful website apps to collect more leads, increase your sales, and improve your customer service. POWR develops strong call-to-action campaigns to increase sales, gather valuable email addresses and other useful lead data, connect your social feeds, and display engaging videos and product images.
SAAS GROVE COM LTD
4.6
Get button takes the website visitors directly to the messaging app on desktop or mobile and allows them to initiate a conversation with you. It enables you to handle more chats and keep conversations going even if visitors leave your website.
Omega
4.9
PingMe is an all-in-one live chat app: Facebook Messenger, and Instagram. Your customers can connect with you in real time using a live chat button on your website. With PingMe, you can live chat & engage with customers right where they are. With one-click integration, you can keep conversions persistent across your Shopify stores, Facebook & Instagram.
ProProfs
0.0
ProProfs is a Live Chat Software that will delight your customers by providing them with instant chatbot assistance for 24x7 support automation. With live chat, operators can view what visitor is typing to respond faster and even transfer the chat to other members for faster resolution. Operators can use features, such as canned responses in live support software to offer real-time quality answers.
Live chat apps are essential for providing excellent customer service and building strong customer relationships. They enable your customers to get quick, real-time responses to their questions and allow you to have meaningful conversations with them. Live chat apps for Shopify also enable you to monitor customer satisfaction and make changes to your customer service strategies as needed. With the help of a live chat app, you can ensure that your customers are satisfied and that your business is running as smoothly as possible
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