Best Customer Support apps for Shopify

Customer service is key to building a successful ecommerce business. As an online retailer, you need to be able to quickly and efficiently respond to customer inquiries, provide support, and resolve issues. But managing customer support can be a challenge, especially as your business grows. That's where Shopify apps for customer support come in. In this blog, we'll explore the best customer support apps for Shopify in 2023, and how they can help you provide exceptional service to your customers.

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Best Customer support apps for Shopify in 2023
Alert Me! Restock Alerts

Alert Me! Restock Alerts

Dibble Development

4.8

Aler Me has has all the features you need to automate the process of bringing customers back to your shop as soon as you restock their favorite products. Once you’ve got the app installed, you don’t have to worry about anything! When you restock a product, Alert Me will automatically email all customers who have signed up for restock notifications for that product.

Top Features
  • Designed to integrate seamlessly into your website without annoying pop-ups for your customers.
  • Option to show on product or collection page (or both!)
  • Customize the appearance of the form, button, and all text to match your shops brand.
  • Choose whether to show on preorder products
Pricing
  • Unlimited Plan- $5/ month
More InfoWebsite
Tidio Live Chat

Tidio Live Chat

Tidio LLC

4.7

Tidio is a top-rated platform for small and medium businesses to grow sales through outstanding customer service. Tido makes customer experience your competitive advantage by managing all your customer messages in one place and supporting chatbots that increase revenue, and immediately answering the most common questions of your customers.

Top Features
  • Connect your Instagram, Messenger, Live chat, and email inboxes to the Tidio multichannel tool and manage all conversations from one place
  • Monitor your team’s performance and oversee your workflows and improve your processes with actionable insights.
  • Monitor, prioritize, and assign customer requests in the same place.
  • Get more than just a chatbot with Tidio AI Response Bots
Pricing
  • Free Plan- $0/ month
  • Communicator Plan- $19/ month
  • Chatots Plan- $39/ month
  • Tidio+ Plan- $289/ month
More InfoWebsite
tawk.to Live Chat

tawk.to Live Chat

tawk.to

4.3

Tawk.to monitor and chat with the visitors on your website, respond to support tickets, organize contacts and create a help center to empower customers to help themselves. The tawk.to Live Chat app makes it easy to monitor and chat with visitors on your Shopify site.

Top Features
  • Easily identify FAQs and capture help center searches to create articles and shortcuts, so agents can respond faster, and customers can get help without having to make contact
  • Add Live Chat to your website 100% Free
  • Monitor and chat with the visitors on your website, within your mobile app or from a free customizable page.
  • Streamline support with a free customizable Knowledge Base both your team and your customers are going to love.
Pricing
  • Free
More InfoWebsite
Facebook Messenger Marketing

Facebook Messenger Marketing

ShopMessage

4.2

ShopMessage’s marketing platform for Facebook Messenger gets direct access to the 1 billion people and lets you start conversations that drive millions in extra revenue. ShopMessage, which is trusted by 12,000 brands and counting, enables interactive conversations with campaigns sent to specific audience segments and allows you to earn up to 10x more revenue per subscriber than email.

Top Features
  • Let your customers opt-in to messages with a single click on your site or on Facebook.
  • Send abandoned cart, back-in-stock, and price alert messages based on website activity.
  • Send tailored messages based on customer actions with Flows.
  • ShopMessage boasts customers ranging from fast-growing new startups on Shopify to publically traded retail brands on custom platforms.
Pricing
  • $9/month
More InfoWebsite
JivoChat Live Chat

JivoChat Live Chat

JivoChat

4.5

Jivochat connects businesses with customers by building an excellent support service through messengers. Trusted by 200 k+ businesses, Jivo brings all the contact channels to one location: live chat, social media, messengers, and phone calls and engage with clients using their preferred channel.

Top Features
  • Use the already developed code to embed the chat solution on your website or web app.
  • Integrate Jivo into your CRM or any other software
  • The JivoChat widget allows you to chat with multiple visitors at the same time, which is impossible to do by phone.
  • Review the response time, working hours, and employee activity for KPI analysis
Pricing
  • Basic Plan- $0/ month
  • Professional Plan- $19/ month
  • Enterprise Plan- $38/ month
More InfoWebsite
Easy Messenger ‑ Live Chat

Easy Messenger ‑ Live Chat

NexusMedia OÜ

4.7

Messenger: Pro offers automated cart recovery and marketing campaigns to reduce cart abandonment and increase sales by reaching out to customers who have left your store. Messenger: Pro also sends order confirmation and order fulfillment messages to increase customer loyalty, expand your audience, and generate more sales through Messenger Coupon Marketing.

Top Features
  • Use automated Messenger campaigns to revive abandoned carts
  • Use a Pop-up, Sign-in Box, or Opt-in Checkbox to offer exclusive promos and discounts
  • Provide real-time support via Live Chat based on Facebook Messenger
Pricing
  • $0/ month
  • $9.99/ month
  • $29.99/ month
  • $99.99/ month
More InfoWebsite
Formilla Live Chat

Formilla Live Chat

Formilla.com

5.0

Formilla is a user experience platform for sales, marketing, and support teams that offers real-time chat and chatbots to increase sales and improve support. Formilla generates sales leads and increases customer engagement via automated chatbots, emails, and live chat. Formilla is trusted by 12,000 businesses to assist their customers and is rated 5 stars for live chat software with unparalleled customer service.

Top Features
  • Real-time visitor monitoring with Simplified multi-channel communication
  • Full chat transcript is immediately emailed after the chat ends
  • Segment or tag contacts that haven't visited in a while, and send a targeted email to bring them back
  • Display a bar across the screen to announce free shipping, product announcements, or anything else.
Pricing
  • Standard Plan- $0/ month
  • Premium Plan- $19.99/ month
  • Professional Plan- $39.99/ month
  • Growth Plan- $55.99/ month
More InfoWebsite
Live Chat, ChatBot, Cart Saver

Live Chat, ChatBot, Cart Saver

Roger Wilco LLC

4.8

Chatra provides live chat, chatbots, email & social messaging for businesses to answer questions, solve problems, and increase conversions. Add live chat to your website and talk with your website visitors in real-time, manage messages from one multichannel dashboard or use messenger mode and reply to messages at your own pace.

Top Features
  • Connect your inbox and Facebook Business Page and forget about switching between different browser tabs.
  • Monitor visitors currently browsing your website with a real-time list.Offer quick options for frequently asked questions so that your visitors get the answers they need without a load on your team.
  • Chatra mobile apps allow you to communicate on the go.
Pricing
  • Free Plan- $0/ month
  • Essential Plan- $17/ month
  • Pro Plan- $23/ month
More InfoWebsite
Gorgias ‑ Live Chat & Helpdesk

Gorgias ‑ Live Chat & Helpdesk

Gorgias

4.4

Gorgias convert more shoppers, and retains them longer with exceptional customer service. Gorgias is the eCommerce helpdesk that turns your customer service into a profit center and accelerates growth through happier customers. Gorgias centralizes all your support tickets in one place and automates repetitive tasks to spend more time where it counts for fast-growing e-commerce merchants

Top Features
  • Gorgias convert more shoppers, and retains them longer with exceptional customer service.
  • Gorgias is the eCommerce helpdesk that turns your customer service into a profit center and accelerates growth through happier customers.
  • Gorgias centralizes all your support tickets in one place and automates repetitive tasks to spend more time where it counts for fast-growing e-commerce merchants
Pricing
  • Starter Plan- $10/ month
  • Basic Plan- $60/ month
  • Pro Plan- $360/ month
  • Advanced Plan- $900/ month
  • Enterprise Plan- Custom
More InfoWebsite
Richpanel Customer Support CRM

Richpanel Customer Support CRM

Richpanel Inc

5.0

Richplane resolves 50% of your support tickets without involving agents gains customer loyalty with a hassle-free customer experience and turns customer service into a revenue channel. Richplane works with your entire e-commerce stack by connecting it with leading DTC apps ranging from email automation to returns management.

Top Features
  • Flexibility to create custom flows and automate all kinds of repeat tickets unique to your business.
  • Guide the sale with product quizzes and recommendations.
  • Transfer high-intent visitors to your best agents.A social media-like interface that brings all channels, customer profiles, and order management into one place.
  • Easily migrate your orders, customers, and tickets into Richpanel.
Pricing
  • Starter Plan- $250/ month
  • Regular Plan- $500/ month
  • Pro Plan- $800/ month
  • Enterprise Plan- Custom
More InfoWebsite
eDesk: Live Chat & AI Helpdesk

eDesk: Live Chat & AI Helpdesk

xSellco Ltd

4.8

eDesk is the customer service help desk software that unifies all your queries, orders, and customer info into one single view. Deliver stunningly fast support across all channels and leverage customer intelligence to drive loyalty, repurchase, and sustainable growth, with eDesk.

Top Features
  • Boost your business and build better relationships by proactively engaging with your web store visitors in real-time.
  • Use only approved outreach methods to make sure your review requests are within accepted best practices.
  • Reduce response times, increase efficiency and productivity, and eliminate repetitive tasks with built-in automation.
  • Powerful built-in reports help you analyze, understand and share key metrics about your support team, your customers, products, and sales.
Pricing
  • Team Plan- $69/ month
  • Growth Plan- $89/ month
  • Professional Plan- $109/ month
More InfoWebsite
HelpCenter

HelpCenter

Shark Byte, Inc

4.5

HelpCenter is an intuitive, easy-to-set-up and use customer service software for e-commerce to make your interactions with customers more effective. Helpcenter enables FAQ builder, Livechat & AI Chatbot, Help Desk ticketing system & Tabs to improve customer experience. Helpdesk also manages inquiries from multiple channels: email, chat, or FB Messenger - all in a single place.

Top Features
  • Create a comprehensive FAQ page from scratch in 10 minutes with FAQ builder.
  • Intuitive, all-in-one HelpDesk ticketing system unites different communication channels in a single, easy-to-use platform for seamless customer experience.
  • Enables Live Chat software for an instant, effortless way for customers to communicate with businesses in real-time.
  • Split different topics into sections, provide shoppers with more details without harming their experience, and get closer to turning store visitors into customers.
Pricing
  • Free Plan- $0/ month
  • Basic Plan- $6.67/ month
  • Standard Plan- $37.50/ month
  • Advanced Plan- $83.33/ month
More InfoWebsite
ProProfsChat

ProProfsChat

ProProfs

0.0

ProProfs is a Live Chat Software that will delight your customers by providing them with instant chatbot assistance for 24x7 support automation. With live chat, operators can view what visitor is typing to respond faster and even transfer the chat to other members for faster resolution. Operators can use features, such as canned responses in live support software to offer real-time quality answers.

Top Features
  • Easily build chatbots that grow leads & sales, book appointments & automate support.
  • Make chat window an integral part of your website using live chat customization
  • Chat routing feature helps you to prioritize and route incoming chats to the right operators based on rules and conditions that are easy to set up
  • Track chat ratings, measure chatbot & operator performance
Pricing
  • MONTHLY PLAN- $29.99
More InfoWebsite
Reamaze Live Chat & Helpdesk

Reamaze Live Chat & Helpdesk

Reamaze

4.7

Reamaze is the best customer service helpdesk that provides a shared inbox for your entire team to manage customer conversations, help customers and boost sales using live chat support, and chatbot platform for eCommerce businesses on Shopify & Shopify +. Reamaze is trusted by thousands of merchants in over 100+ countries.

Top Features
  • Reamaze Chat can be customized to fit the needs of your brand and the needs of your customers.
  • Increase re-engagement and boost sales with targeted push notification campaigns designed for browsers and mobile devices.
  • Give your customers the ability to search for any relevant content with a powerful search using keywords, phrases, or even root words.
  • Enable a public status page to show customers your uptime, downtime, and how transparent you are as a reputable business.
Pricing
  • Basic Plan- $29/ month
  • Pro Plan- $49/ month
  • Plus Plan- $69/ month
More InfoWebsite

Why do we need an app for Customer Support?

In the highly competitive world of ecommerce, providing exceptional customer service is more important than ever. By using a Shopify app for customer support, you can streamline your support processes, automate tasks, and provide faster, more effective support to your customers. This can help you improve customer satisfaction, reduce churn, and ultimately drive more sales and revenue. Whether you're a small business just starting out or a larger retailer with a growing customer base, investing in a customer support app is a smart move for 2023 and beyond.

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